Copying orders

Sometimes it's useful to duplicate an existing order. This page shows you how to do it.

• Copying an order results in all the details of order lines, and shipping address information from the original order being copied into a new order.
• The duplicated order does not include fulfilments - these will be created fresh for the new order.
• Duplicated orders will be given the same order number as the original, with -COPY added to the end of the order number.
• Copying an order does not affect the original order. If you need to cancel the original, see these instructions: Cancelling orders.

An order can be duplicated via the order listing or via the order detail view.

Duplicate an order via the order listing

1. Go to the order listing at: Orders > All Orders.
2. Search for the order number of the order you wish to copy.
3. On right column of the order you wish to copy, click the three dots.
4. In the drop-down that appears, click Duplicate.
5. The order will be copied as a new draft order using the original order number with “-copy” added.

Duplicate an order via the order detail view

1. Go to the order listing at: Orders > All Orders.
2. Search for the order number of the order you wish to copy.
3. Click the order that you wish to copy.
4. On the order detail view, click the Actions link (top right).
5. In the drop-down that appears, click Duplicate this order.
6. The order will be copied as a new draft order, using the original order number with “-copy” added.